Interview with the CEO of Stuffed Pepper


Today’s interview is with Heather Jacobsen, the founder and CEO of Stuffed Pepper, an online magazine and resource for the gluten-free and paleo lifestyle. Heather says she is also a mother, researcher and writer, and loves to find order in chaos.

Jacobsen Heather

Tell me a bit about your family/background/etc.

My father was a Naval officer, which brought me to exciting places around the world. I’ve lived on both coasts (in the US), went to grammar school in Denmark and even got to spend Christmas in the Philippines when I was three. I developed my wanderlust at a young age, as well as an appreciation for the paradox that this world is vastly diverse, yet at the same time most of humanity shares many of the same values. One of those values I believe we all share is the desire to be healthy and most of us are even willing to take the proper steps to do so. Unfortunately, however, many of us are lost when it comes to knowing how to eat properly.

Being the daughter or a Naval officer, I also developed a great sense of discipline at a young age, which helped me focus my creative world views, so I can really get things done. I have a Master’s in Ethnobotany and have used those skills to delve deep into the science of nutrition and break it down in a easy-to-digest terms for laymen.

What drew you to becoming an entrepreneur?

I never thought I was an entrepreneur. But I’ve always had the wish to do something that would “make the world a better place.”  After my second child was born, and I no longer had a career, I was looking for something to do and decided to start a blog.  Because I had been gluten-free for almost a decade, I thought I could share my gluten-free recipes and advice; I found I am not alone in my gluten sensitivity and the blog snowballed into a larger, community website as I found others that wanted to share their knowledge and expertise.

I continued to research the far-reaching effects of gluten sensitivity, as well as the proper way to stay gluten-free. It isn’t as straightforward as you think! It wasn’t long before I realized that people needed more than just recipes.  Going gluten-free is not easy!  Not when most of us have been conditioned since birth to eat bread and cereal with pretty much every meal, including snacks.

That led to developing meal plans, a 30-day program, and other downloads that would help people really stick with the diet and get back to health.


Where/how did you and your co-founder meet/decide to do a startup?

I don’t have a co-founder. But if you know someone who is interested… :)


Tell me about your company culture.

I work with interns from time to time. Otherwise, I am the sole employee. Other than my own posts, all of the contributions to the website are from volunteers.  I have no set schedule. I am a mother of two young children, who are my first priority. So I work when they are at school or when they have gone to bed. I allow the same flexibility with my interns and volunteers.

My interns are rarely local, so we meet over Skype when we need to. I don’t have a set schedule for posting articles or for tasks that need to be done by interns. We all work together to negotiate hours and timing so that it works to everyone’s benefit. Because my company is mostly online, we have that sort of flexibility. That is the nice thing about the digital age.



What values are most important to you?

Truth and integrity are hugely important to me. We are an online magazine giving free health and nutrition advice. Our income comes from our downloads and advertising.

Unfortunately, most people get their nutritional advice from the food industry itself. The food industry has a powerful influence in the FDA and the USDA who create our dietary guidelines, so there will undoubtedly be bias in what we are told we should and shouldn’t be eating.

Additionally, when consumers scan the labels of foods in the grocery store and see captions like “heart healthy” or “low calorie” they assume it must be healthy for them. Unfortunately, that is not always the case.

Our aim is to provide honest, scientifically sound nutritional advice, without industry influence. We work only with food companies that truly understand the importance of nutrition, and are not just interested in the bottom line.


How did it happen? Were there conscious decisions on what you wanted the culture to be?

Yes. I consciously chose to be flexible, casual and also trustworthy. As a mother, I need flexibility. And I am not the only mother out there, who needs this. I have had several interns who were completing degrees in nutrition who were also mothers. Flexibility was also important to them.

I have also always been a seeker of truth. Maybe it’s because I am a Sagittarius, and we are notorious for being so truthful we sometimes hurt people. I try not to do that! Or maybe it’s because I always admired the muckrakers such as Upton Sinclair, who wrote The Jungle which brought to light the ugly truth behind the meat-packing industry of the early 1900’s.

Either way, I believe people have a right to be informed about their own health and that proper nutrition is the first place to start. For that reason, all of our information on the website is free. Its only the extras, the meal plans or the consolidation of information in books, that we charge for.


How do you hire? What are the most important traits you look for in a candidate?

In addition to having the proper experience, such as in nutrition or social media marketing, I look for someone who is enthusiastic about the subject matter, who can demonstrate hard work and commitment, and who has the ability to put their own creativity into the job.


Do you think of yourself as a leader? Why?

I have never really thought of myself as a leader. Which is why, I suppose, I never really thought of myself as an entrepreneur.

But in order for me to be able to stand behind my website, I needed to become an authority on the gluten-free diet. It’s when I began researching it more that I realized most people were not doing gluten-free “right.”

That is, simply replacing food containing gluten with those on the gluten-free foods aisle, was not enough to heal people’s bodies after gluten had done them harm.

This notion is different from what the majority of gluten-free consumers understand, and certainly what the foods industry wants them to believe. When I discovered this, I realized that I needed to take a stand, and become a leader in this new direction.

While there are still some who are resistant, I believe that more and more people are understanding that we really need to eliminate all grains from our diet or even adopt a paleo diet, if we want to truly heal. The paleo diet is receiving a lot more attention these days, and I am happy to help play a role in that.

Happy Thanksgiving day


Happy Thanksgiving everyone!


I love your American holiday.

I have many foreign friends, so we are planning a celebration.

Sadly, many of us don’t get the day off, so our party will be in the evening.

There will be lots to eat, because everyone is bringing food, “just like home” according to one friend.

But our food is different than your traditional menu.

Here are some of the dishes we’re having.

Chicken and mashed potatoes; And olive salad recipe that came from France a long time ago, but was completely transformed and now it is fully Russian. I know there is more, but not specifics. Of course there will be lots to drink, too.

After dinner my band and I are going to play.

And I thought I’d share the Thanksgiving wishes a friend sent when I told her about this post. She sends it to all her friends.

May your stuffing be tasty
May your turkey plump,
May your potatoes and gravy
Have never a lump.
May your yams be delicious
And your pies take the prize,
And may your Thanksgiving dinner
Stay off your thighs!

I hope you have a wonderful time; I certainly plan to!

для али

Interview with Startup RigBasket’s Founder


A few weeks ago I mentioned we were going to do a series on founders and startups and promised you interesting people to meet.

Art Trevethan was the first and today I want to introduce you to Ali Hasan Raza, one of three founders of Houston-based RigBasket.


The interview was conducted by my colleague Artem Nadikta , in Houston.

Artem: Tell me a bit about your family, background, roots and where you are coming from educationally, personally, etc.

Ali: OK. I was born in Pennsylvania. I come from a family of doctors. I actually grew up in Saudi Arabia for nine years and then nine years in Pakistan.

I studied chemical engineering at the University of Pennsylvania, but even then I was more interested in the pharma and genetics side, rather than energy. When I graduated there were more opportunities in oil and gas, so, although I didn’t know much about it, my research professor was a big fluid transport guy, so I thought it might be interesting to explore hydraulic fracturing design and operations and here I am.

In terms of entrepreneurship, I’ve been selling all kinds of stuff since I was 12 through student council and have had this innate need to sell. I didn’t know this behavior was called entrepreneurship until college.  I was an intern at a startup in 2009 called TapInko, which gave me exposure to the US innovation ecosystem. . After graduation, I joined Schlumberger as an engineer, which gave me a grounding in oil and gas.

I could see many inefficiencies in the corporate world, which meant opportunities to change how things are done, and that’s what led me back to the entrepreneurial world again. Continue reading Interview with Startup RigBasket’s Founder

Kudos to Andrew Credfeld and HouseLens

As most of you know, I work for NTR Lab; a company that provides remote development teams for entrepreneurs from MVP through launch, scale and ongoing iterations.

I want to take this opportunity to congratulate HouseLens and its founder/CEO Andrew Crefeld on their most recent fundraising. They just successfully closed the investment round.Way to go, guys!

HouseLens creates interactive VR 3D for the real estate market. I could describe what they do all day, but, as it is said, one picture is worth a thousand words, so take a look.

We are proud to be involved in making Andrew’s vision a reality.

Interview with Art


Learning about those facing challenges similar to your own can be useful, so I decided to interview founders and other leading growth companies and share the results with you.

My first interview is with Art Trevethan, Chief Operating Officer at guideVue, Inc.


Yana: What do you think of the idea of leadership?

Art: I think it’s a challenging topic that many people don’t understand. They think of leadership in terms of military command and control, but that’s not usually the best way to get things done. Based on the books I’ve read, and my own experience, the best leaders earn their leadership cred based on their actions in a given position. Anybody can be called a leader, but actions speak louder than words.

Yana: Do you consider yourself a leader?

Art: I like to think that I’m a leader and I feel a responsibility to those who place me in a leadership position. I work to do the best job possible; I’m constantly learning , studying successful leaders and investigating how I can be better. I’ve experienced poor leadership myself and know that it makes any job more difficult.

You have to constantly grow, because real leadership means continually evolving to meet new challenges. It means being both proactive and reactive to change, because as a global company we are in a constant state of change. It’s how one responds to the challenges and change that determine your leadership skill.

Yana: What do you think about learning from your employees?

ART: I believe you can learn  from everyone and that if you stop learning you’re finished. Kaput. I also believe that learning doesn’t just mean books, seminars and stories about leadership. I think you can learn from everybody in your organization; from your executive team to the entry level admin. You learn how to better serve your community by understanding their needs. You have to understand the goal, the position and the struggles of each individual on your team.

Yana: What is your background. Tell me about your parents, college years, etc.

Art: I grew up in a small town in Ohio. My father was insurance executive and my mother was a nurse and still is. They say, once a nurse, always a nurse and that sure fits my mom.

I was in the Boy Scouts and worked my way up to Eagle Scout. Scouting taught me to respect different people; the value of community service/giving back and opportunities to learn how to lead.

That’s why I believe so strongly that leadership isn’t just a function of business, but also within your community, as well. I’ve been fortunate and have had the opportunity to travel extensively, including the old USSR, and studied cultural differences.

Yana: You mention traveling in Russia. Where exactly?

Art: Moscow Sochi, Baky, Riga and Leningrad

Yana: I’m from Tomsk, in Siberia.

Art: I didn’t make it to Siberia; my travels were mostly the western portion of the former of Soviet Union and many other countries since then.

I’ve found the ideas of leadership to be true everywhere, although the approach, style and actions are different.

My own approach is to use something I learned in Scouting called EDGE. It stands for Explain Demonstrate Guide and Enable and lets me support my people, so they can reach their full potential, while still accomplishing the goals of the company.

As opposed to just handing someone a task along with a few tools with which to do it, EDGE is a method of teaching: first you tell them how to do it, show them how to do it, lead them through the process of doing it and give them the tools to be able to perform the task.

Yana: What did you do when you first graduated from college?

I spent time travelling and then jumped to different jobs; I didn’t really know what I wanted to do. I thought I’d become a photographer; when that didn’t happen I moved to import/export; I worked in insurance; I worked in banking.

I even worked as a ghostwriter for several industry blogs covering support, testing and QA. I really respect what you do as a writer. It’s not an easy job.

Yana: Thank you! I appreciate your understanding!

So how did you finally end up in an AI-based company?

I kind of fell into the startup world around 1992-1993 working in AI, mainly because I believe I can do absolutely anything if I put my mind to learning about it. Although I had no background in AI, I started working in operations for a young AI startup. I learned how to manipulate algorithms. We were focused on insurance, but the lessons learned are just now being applied to Big Data.  

I’ve never been afraid of tackling an area I know nothing about. I read up on it and, most importantly, talk to people. And I don’t pretend to know; I use the reading to help me ask better questions, but it is my willingness to admit not knowing that gets me the most help.  

From there I moved on to customized web browsers and then to support test tools. All the positions were with startups and I usually found myself moving quickly into a senior role and then to the executive team.

Yana: How do you hire ?

I use resumes to do the initial sort. I like to experience people, so next is a personal conversation. I want to understand their motivations; I strongly look for people who are continuously moving forward, as opposed to people who are content and not looking to stretch their boundaries. I’m a strong believer that you have to fail in order to succeed, because otherwise you have no way to compare or evaluate what you have done.

That said, I am very intolerant of stuff that creates difficulty for the team, like missing deadlines, not doing the work, shirking responsibility and blaming others. That kind of thing is never acceptable.

I want people who take responsibility for their error, can explain the reasons for it and what they would do differently in the future. That means they have learned something.

I also look for people who are interested in challenging the way things are done, because anything can be improved.

Yana: How do you motivate people?

People like hearing that they doing a good job. I like writing letters to my employees to let them know they are doing good work. I actually write hundreds of letters every year.

Taking time to actually write things forces me, or any manager, to fully think through what they going  to say; it shows the degree of caring and respect we have for the individual. So sitting down and actually writing “you did a good job” and taking time to explain why it was a good job makes an enormous difference. I’ve never found anybody who doesn’t respond to that kind of motivation.  



Art Trevethan is a driven leader who brings vast experience in technology and business to the table.  Art has over 20 years experience leading young companies and startups.  Starting in technology in the late 90’s, Art has held positions ranging from functional roles to executive leadership across a broad platform of technologies.  Artificial intelligence, browsers, software development tools, social platforms, and others, Art is experienced in consumer, healthcare, governmental, and corporate markets having delivered exceptional experiences to each, because every interaction counts.

Think outside the box

The phrase “think outside the box” isn’t native to Russia and we don’t have a native phrase embodying the same idea as we so often do with other colloquialisms.

I liked its meaning, even more so after reading what Miki wrote a decade ago. With her permission, I combined it with a follow-up post and condensed them a bit. (If you are a purist, I’ve included links to the originals.)


image source: here

Here is Miki’s theory about boxes.

Everybody has a box.

And no matter how hard you try you’ll never really think outside it.

Anyway, it’s not the box that matters, but its size.

Steve Jobs’ and Steven Spielberg’s boxes are immense, far larger than most, yet they both continue to enlarge them.

A It’s not about encouraging your people to “think outside the box,” but about helping each to understand their own box and how to enlarge it.nd therein lays one of the secrets of a creative organization.

Use up your box’s content, find its sides, move beyond them, a new box forms and the process begins again. Because that’s how it works—each time you move outside your box, a new one forms.

If you work at it, this process continues throughout your life—although some never start it and some get comfortable in a certain box and retain it.

There will always be a box, but with effort you can enlarge it enough to encompass galaxies—and even entire universes.

It’s all yours for the choosing. (Here’s the original; it has some interesting comments.)

The second part was written in response to comments about box replacement. –Ed.

This isn’t about replacement or boxes within boxes, it’s about expansion. Everything that existed in the old box continues to exist, but new dimensions are added, because the box is larger.

And it especially isn’t about ‘using up’ what’s in your box, it’s about choosing to explore beyond what’s known and/or comfortable—but it’s OK if you don’t.

We all push our boundaries as we grow, it happens through experience and just plain living—and we’re not even conscious of doing it.

Some enjoy consciously pushing back their boundaries in evolutionary ways, exploring new areas a bit at a time. Still others take a revolutionary approach and willingly leap into the unknown, not knowing where they will land or if they’ll survive. Very scary—but the unknown has always been scary.

Most of us combine all three types, with ascendancy changing depending on what’s happening in our personal world—as well as the larger world.

What needs to be understood is that the person who leaps into the unknown is not intrinsically more valuable than the person whose box enlarges incrementally through their own life experiences.

All three types, along with their almost infinite combinations, are necessary for life, and Life, to continue on our planet.

Look at any list of great innovators and think of all the people who enhanced/changed/added to the original ideas; then add on all the lives involved, one way or another, with these ideas.

Each has value within their own world—what is different is the size of the innovators’ worlds, hence the perception of higher value.

Not all of us want/can change the world, but each of us can take care of/improve our little bit of it.

As for me, I’d hate to live in a world where all the little bits were a mess because everybody was out changing the whole. (Original post)

Music with RNN: myth or reality?


Last week I shared my excitement about my involvement in NTR’s new work on neural networks/RNN and promised to share what I learn and backstories  about the project itself.

Remember when I told you about my “other job as front woman for Vkhore? Well, like most bands, compose a lot of our own music.


I know from my own experience how hard that is — composing isn’t some off-the-shelf hobby.

But what if people with no musical training (formal or not) and no technical skills could use a computer application, choose the style of music to generate and listen to the results right then and there?

Sounds more like science fiction, but so do a lot of AI projects.

On a more personal level, training our own RNN to compose music means I’ve been getting a crash course about Machine Learning.

Over the past week I’ve been reading up on recent developments in Machine Learning in general and, more specifically, neural networks composing music.


There are already a number of them in existence. There is Magenta from Google; a tutorial that allows people  to generate music with a recurrent neural network. But it’s a simple model without stellar musical results.

What I wanted to know is if an RNN is can actually learn to compose music that has well-defined parts, i.e., the structure of music: verses, choruses, bridges, codas, etc.

Based on my research, there’s already been a good deal of development to make that happen. Originally, music generation was mainly focused on creating a single melody. You might  be interested in the discussions on Hacker News and Reddit about a year ago.  More recently, work on polyphonic music modeling, centered around time series probability density estimation, has met with partial success.

NTR’s goal is to build a generative model using a deep neural network architecture that will create music with  both harmony and melody.

We want our RNN to be able to create music that is as close to music composed by humans as possible.

I asked my colleague and friend Natasha Kazachenko, who is responsible for training our neural network to generate music, several questions to better understand exactly what we are doing. (It’s much easier to learn about a highly technical subject when you work in tech with good friends who are patient enough to explain stuff to a non-techie.)  I will share her answers next week.

I learned long ago that it is normal human psychology to attribute human traits, emotions, even gender, to non-human entities and techies (yes, they are human) are no different.

NTR Lab’s neural network is female.

Her name is Isadei.

inceptionizm gallary

What do you know about neural networks?

As some of you know, I started my career as a professional journalist, so when my boss asked me if I thought I could distinguish the original text of a contemporary Russian poet from the text generated by artificial intelligence I said yes. I tried it on a test and scored 8 out of 10 correctly.

Score one for us humans, but I have to say that it got me curious about the AI and how it works. One thing I learned is that there are many examples of machine generated creative writing on the internet, such as CuratedA.

Curiosity + journalist = research, so I started reading. But remember. I am not a techie, although I work for a very cool tech company, so even though I wrote doesn’t mean I really understand. But I’m learning!

First, I learned that artificial neural networks are mathematical or computational models inspired by the structure and functioning of the biological neural networks that are found in the nervous system of living organisms. Dr. Robert Hecht-Nielsen, inventor of one of the first neurocomputers, defines a neural network as “…a computing system made up of a number of simple, highly interconnected processing elements, which process information by their dynamic state response to external inputs.”

Next, I learned about recurrent neural networks (RNNs). They are a class of artificial neural network architecture inspired by the cyclical connectivity of neurons in the brain that uses iterative function loops to store information.

RNNs have several properties that make them an attractive choice for sequence labeling. Because they can learn what to store and what to ignore, they are perfect to use for context information they also have several drawbacks that have limited their application to real-world sequence labeling problems.

In plain language, this means that while they accept many different types and representations of data and can recognize sequential patterns in the presence of sequential distortions they are a long way from being perfect.

That said, there are already many real-world situations where RNNs are being used, such as time series analysis, natural language processing, speech recognition and Medical Event Detection.

Okay, so we have an idea about what RNNs are, why they are exciting and how they work. But the most exciting to me was to find out there were already RNNs doing art or there are people figured out how to train RNN character-level language models.

There is the algorithm developed at the University of Tubingen in Germany, which can extract the style from one image (say a painting by Van Gogh), and apply it to the content of a different image or Google’s inceptionism technique that transforms images.

dreams of google neural network

(Google, esperimento "Inceptionism")
(Google, esperimento “Inceptionism”)

Neural networks have operated in visual arts as a creative mechanism and in the the study of human aesthetic preferences, but, most exciting to me as a musician, artificial neural networks have been used to actually generate music.

I learned that neural networks are fundamental to artificial life and that the entities created can become interactive art pieces or even create the art itself.

These lifelike forms rely on generative models, which are a rapidly advancing area of research. As these models improve and the training and datasets scale, we can expect samples that depict entirely plausible images or videos.

Deus ex machina!, I thought when I read that the net had begun to sound human — like Her, instead of Siri.  Of course, if your background is technical you are probably more interested in the way this stuff actually works.

As I said at the start, I’m not techie and reading through this stuff sometimes makes my head hurt, so why am I excited?  Because I work for a company that has started training our own recurrent neural network and I’m actually involved in the project!

I will tell you more next week.

Let’s talk about “good leader”!


The last few weeks I’ve been reading many articles about leadership and sharing them and my ideas with you.

Leadership and culture within companies are a relatively new focus among Russian business and I find them fascinating. My friend Miki writes about them for her company and sometimes we have very interesting conversations.

We had one the other night and I think you will find it interesting, too. I’ve italicized Miki’s words and left mine in plain type, so it won’t be confusing.

ленин уорхолмао уорхол

Andy Warhol’s  Red Lenin and Mao

Do people there talk much about leadership?

Yes, we talk about that, but ideas about company culture and its importance are fairly new. Culture was ignored because we thought it was less important for a company then R&D, selling or production. I think Russians never got that it all goes together.

What is your impression of the stuff you have read from the US?

Sometimes I think you guys talk about culture too much and too meticulously. Russians mostly don’t like to talk about culture and leadership. We aren’t used to talking about culture because we are
just starting to recognize its importance.

What do you personally think of the idea of leadership?

Hmm, that’s complicated :) I think that it’s rocket science to be the perfect leader
and to build the right culture in a company. I think it’s mostly depends on your personal
human qualities, but doesn’t depend on economic situation and on the country where you work.

Do you think a person can learn leadership better in school or from doing it and analyzing after?

If you are a strong person with a strategic and analytic mind you still need to learn how to communicate with people, how to take responsibility and how to build the company’s culture in order to be a leader.

You could analyze the experience of great leaders and start to do stuff to get your own experience and analyze that. Mistakes are not bad, as long as you notice, acknowledge and analyze them. Also, it’s good to accept advice from someone more experienced than you, as long as their values are similar to yours.

I think I’m writing very obvious things)) I don’t have any real experience.

Do you think there is such a thing as a “perfect leader”?

I think it’s not about being strong and forcing people; it’s about to be smart enough to be different and flexible if it’s needed.

Leading is getting people to do what you want them to do willingly, but so is manipulation. I think it’s defined as negative, because it’s always used that way. Do you think a good leader must be a good person?

Yes; I don’t think a good leader forces at all, I think he gets the ability to inspire people to follow him. A really good leader is smart enough to listen employee’s opinion and find compromises. He is not strict, he is flexible, he is not egoistic, he always can change his mind if finds out someone’s opinion is more reasonable.

My own opinion is that the actions come and are described as leadership after the fact.

I agree with that. There is a quote from Spinoza (I think) that freedom is a necessity only after you have had it. I believe that a good leader is a flexible person who is able to inspire some people to follow and finds ways to convince the rest without using force.

I agree that culture is a reflection of a leader’s values, but nothing you’ve said has changed my mind. I just don’t believe that leadership is inherently good, “…history tells us that people are more than willing to be shaped in socially unacceptable directions—think Jeff Skilling or Hitler. Of course, if the leader crashes and burns, his constituents will claim that they were led astray unwillingly and/or had no idea what their leader was up to.”

When you or anyone talks about a “good leader” they are referring to someone whose values they share. Founders bring their values, which become the basis of the company culture, but that doesn’t mean the culture is good. I have seen horrible cultures in very successful companies. What is the culture at NTR?

Good, there is a company culture with values which are similar to mine.

And what are your leaders like?

I like Nick’s style. He works hard to build good culture in our company.

So what kind of leader is he? What makes him good?

He is smart and he inspires people and never forces stuff in a bad way (not too strict or manipulating); employees have opportunities to think differently. I always have a chance to argue something he says and defend my own points.

You have asked me, now it is my turn. How would you describe a good leader.

That’s easy; my ideal of a leader was described by Lao Tzu way back in the 6th Century BC. You can read it here.

I would love to continue this discussion by hearing what you think about leadership. What is your “good leader” definition?  And any other thoughts you have. Miki and I promise to respond.

Bad News Everyone

You can’t lead wearing rose-colored glasses.

That means talking about bad along with the good.

We live in world of crisis. And whether people are looking globally, or just locally, they would need to be six feet under not to have noticed.

Here are a few examples, in case you’ve been traveling off-planet recently.

  •        The Russian economy has been in a deep and painful recession for the last 18 months. Our national economy is down 6% second quarter 2016 compared to 2015.
  •        Dozens of tech companies are laying off.
  •       Official unemployment stands at 4.9, but the government numbers are notoriously low, since it only counts those actively looking (millions have given up).

Bad news, be it internal, regarding products and process, or external, with regards to your markets or the general macro-economic trends, will happen. Period.

But many leaders don’t like receiving bad news, which is really stupid.

Start with internal bad news.

According to Darrell Bracken, C.E.O. of Logitech, “The most dangerous thing is to be sitting in an office and nobody’s telling you what’s wrong.”

If you don’t know what’s wrong it can’t be fixed.


OpenTable’s CEO Christa Quarles, whose team was wasting time trying to make everything perfect before showing her, passionately believes news should be “early, often, ugly,” which allows for faster course correction.

But that only works if your company culture is built on the precept that the messenger won’t be killed, which is also the basis for innovation, especially if it disrupts anything.

Avoiding external bad news is even stupider.


First, because companies put enormous effort put into hiring the smartest people possible, so expecting them to be dumb and not notice the economy or how the company is doing is downright idiotic.

Second, because what you don’t address will give rise to rumors that are far worse than the actual news — particularly when it comes to layoffs.

This is also the time when age plays against many founders, because they have little-to-no experience communicating any kind of bad news.

good news1

While there are dozens of approaches to communicating bad news, a good place to start is with Miki’s six basic steps.

Finally, the one sure thing about bad news — you can’t make it go away by ignoring it.

But you can make it worse.